Distribution - Frequently Asked Questions

  1. Why did I receive this check?
  2. What Class was I placed in?
  3. Why didn’t I receive all my money back?
  4. How can I appeal the amount or decision?
  5. I lost my check, how do I get a check reissued?
  6. Do I owe tax on the money I received?
  7. When were the checks mailed?
  8. Is this all the money that I can expect to receive?



1. Why did I receive this check?

You filed a claim with the US Fidelis Consumer Restitution Fund or the US Bankruptcy Court in the US Fidelis bankruptcy case. The Restitution Fund placed your claim in one of four classes based on the type of claim you filed.

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2. What Class was I placed in?

Look at the letter that came with your check. The second sentence identifies the claim class. Class One claims were those consumers that qualified for a partial refund of their contract price. To be eligible for a Class One claim, you must have a contract with a company that is no longer in business and must have canceled your contract prior to end of the contract term. If you were Class One eligible, you received a partial refund of the contract price, representing the amount of the contract you did not use because of the cancellation. If you were not eligible for a Class One claim, your claim was placed in another class. Class Two claims were consumers that held a money back guarantee. Class Three were consumers that claimed misrepresentations or unwanted telemarketing calls were made to them. Class Four was any claim that did not fall into Class One, Two or Three.

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3. Why didn’t I receive all my money back?

The Restitution Fund did not have enough money to everyone a full refund of the contract price. The Court anticipated this circumstance and provided partial payments depending on the type of claim filed.

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4. How can I appeal the amount or decision?

If you received a check and you disagree with the type of claim or the amount paid to you, YOU SHOULD NOT CASH THE CHECK. The check should be returned to the Claims Administrator along with a written appeal. Your appeal must be post-marked no later than twenty-one (21) days of the date of this check. An appeal may result in your payment being decreased or increased as well as remaining the same. All appeal decisions are final. If you wish to appeal, please state in writing that you request an appeal, the reasons for the appeal and provide documents, if any, that support your contentions.

Send your appeal statement and supporting documents to:

US Fidelis – Appeals
c/o Garden City Group, LLC
P.O. Box 9865
Dublin, OH 43017-5765

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5. I lost my check, how do I get a check reissued?

Check re-issue requests must be submitted in writing to the Plan Administrator. Please be sure to include your full name, current address, former address if you need to update your contact information and a daytime telephone number with the best time to contact you.

You may mail your request:

US Fidelis – Check Re-issues
c/o Garden City Group, LLC
P.O. Box 9865
Dublin, OH 43017-5765

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6. Do I owe tax on the money I received?

We are not able to assist or advise you because whether you owe tax depends on your particular facts and circumstance. We cannot give legal advice. Please consult a tax professional for questions about tax implications and reporting.

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7. When were the checks mailed?

The distribution for the US Fidelis matter occurred on December 13, 2013.

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8. Is this all the money that I can expect to receive?

The claim process is being held open until early 2015. Depending upon the volume of future claims received, the US Fidelis Consumer Restitution Fund anticipates that a supplemental distribution may occur when the last contract expires. Please keep you mailing address current with Restitution Fund in the event funds are available to distribute.

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